Privacy Policy

Is it allowed to create more than one account?

We only allow one account to register from one ip or device, you can get banned if you create multiple accounts and all the funds will be frozen.

Is it allowed to use a VPN/Proxies/Tor to access the site?

We don't allow the usage of VPNs or Proxies, You might get banned for doing so.

Is it allowed to use Bots and other bypassing tools for exploiting bugs to work on the site?

Strictly NO, not just ban, legal procedures might be taken against you in these cases, we Strictly advise you to refrain from using such things for your goodwill.

My account was banned for multi-account reasons, but I didn't do it, what happened?

As an understanding of the problem, please do not log in from public internet networks such as internet cafes and public wifi.

What should I do if my account is banned?

Accounts are usually banned when we identify you doing any fraud or cheat on the site (proxy, VPN, bots, Ad Blockers etc.) , Bans are usually permanent, however if you think we made a mistake you can always contact us.

Are my funds secured on the website??

Your funds are completely secured as we keep 70% of the funds in secured Hardware wallets.

Can I use Ad blockers, pop blockers or any script blockers?

Its strictly prohibited to use any such blockers, any user found doing so will be instantly banned and all their funds will be locked.

How much time does it take for withdrawals to be processed?

Most of the small withdrawals are processed instantly where as big withdrawals are processed within 48 hours of request but in exceptions it might take longer. (Coinbase takes upto 72 hours)

I forgot my password and cannot login, what to do?

Please use the forgot password option and check your email for further instructions, please check spam/junk folder too if you cannot find the email in normal inboxes, if you still have issues, contact us.

I cannot verify my email, what to do?

Please use the "resend email" button to receive the verification email again and follow the email instructions to continue verification, please check spam/junk folder too if you cannot find the email in normal inboxes, if you still have issues, contact us.

I cannot access the website and/or have trouble using specific features of the site, Why??

This might happen if you use ad blockers or have brave shields up, disable them for smooth functioning of the website, if this still does not fix the issue then try using different browsers (Chrome, Firefox recommended). If you still have issue, contact us.